General Data Protection Regulation (GDPR)
YIANNAKOUBAGS.COM is 100% committed to data protection. That’s why we welcome the General Data Protection Regulation (also known as the GDPR) which was approved and adopted by the European Union (EU).
Customer trust is our absolute top priority.
We have worked with a team of experts and have implemented the required adjustments to our products, services, and documentation, to ensure compliance with the GDPR.
We are dedicated to data protection and have effectively reinforced this .
This privacy notice explains how your data is collected, used, transferred and disclosed by us (yiannakoubags.com). It applies to data collected when you use our websites, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes: (1) to fulfill your order(s), (2) keep you up to date with the latest offers and trends, (3) give you a better shopping experience, (4) help us to make our marketing more relevant to you and your interests, (5) improve our services, (6) meet our legal responsibilities.
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
The personal date we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
Identity Data such as: first name, last name, date of birth (optional), and gender.
Contact Data such as: email address, billing address, delivery address, location, country and telephone number.
Financial Data such as: payment card details and bank account.
Transaction Data such as: details of your purchases and the fulfillment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
Technical Data such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile Data such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
Usage Data such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty program activities; and details of any other products and services used by you.
Marketing and Communications Data such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
Direct interactions – you may give us your Identity, Contact, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
(1) Create an account or purchase products on our website, (2) Subscribe to our newsletter, discussion boards, social media sites or create wish lists, (3) Enter a competition, (4) Join a Yiannakoubags loyalty program, (5) Complete a voluntary market research survey, (6) Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service), (7) Use the “refer a friend” function on our website; or (8) when you log in to our website via social media.
How we use your data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when: (1) we have your consent to do so, or (2) we need your personal data to perform a contract with you. For example, to process a payment from you, fulfill your order or provide customer support connected with an order, or (3) the processing is in our legitimate interests and not overridden by your rights, or (4) we have a legal obligation to collect or disclose personal data from you.
Your personal data is used by yiannakou to support a range of different activities: (1) To create an account and register you as a new customer (either directly or via social media). (2) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection. (3) To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. (4) To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. (5) To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. (6) To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. (7) To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. (8) To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. (9) To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. (10) To protect our customers, yiannakou group companies and website from fraud and theft.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how yiannakou use any of your personal data, please contact our Digital Marketing Officer, Maria Margariti at firstname.lastname@example.org.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.